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This acceptable use policy sets out the terms between you and us under which you may access our website www.totalphysio.co.uk. This acceptable use policy applies to all users of, and visitors to, our site.
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WHAT IS THE PURPOSE OF THIS DOCUMENT?
Total Physiotherapy is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).
DATA PROTECTION PRINCIPLES
We will comply with data protection law and principles, which means that your data will be:
THE KIND OF INFORMATION WE HOLD ABOUT YOU
In connection with your application for work with us, we will collect, store, and use the following categories of personal information about you:
We may also collect, store and use the following types of more sensitive personal information:
HOW IS YOUR PERSONAL INFORMATION COLLECTED?
We collect personal information about candidates from the following sources:
HOW WE WILL USE INFORMATION ABOUT YOU
We will use the personal information we collect about you to:
It is in our legitimate interests to decide whether to appoint you to the role since it would be beneficial to our business to appoint someone to that role.
We also need to process your personal information to decide whether to enter into a contract with you.
Having received your CV and/or covering letter and/or application form, we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to offer you the role, we will then take up references and carry out a criminal record before confirming your appointment.
If you fail to provide personal information
If you fail to provide information when requested, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully. For example, if we require a credit check or references for this role and you fail to provide us with relevant details, we will not be able to take your application further.
HOW WE USE PARTICULARLY SENSITIVE PERSONAL INFORMATION
We will use your particularly sensitive personal information in the following ways:
INFORMATION ABOUT CRIMINAL CONVICTIONS
We envisage that we will process information about criminal convictions.
We will collect information about your criminal convictions history if we would like to offer you the role (conditional on checks and any other conditions, such as references, being satisfactory). We are required to carry out a criminal records check in order to satisfy ourselves that there is nothing in your criminal convictions history which makes you unsuitable for the role. In particular:
We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data.
AUTOMATED DECISION-MAKING
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.
DATA SHARING
Why might you share my personal information with third parties?
We will only share your personal information with the third parties for the purposes of processing your application, such as another entity or practice within our group. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
DATA RETENTION
How long will you use my information for?
We will retain your personal information for a period of twelve months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal information in accordance with applicable laws and regulations.
If we wish to retain your personal information on file, on the basis that a further opportunity may arise in future and we may wish to consider you for that, we will seek your explicit consent to retain your personal information for a fixed period on that basis.
RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our HR department in writing.
RIGHT TO WITHDRAW CONSENT
When you applied for this role, you provided consent to us processing your personal information for the purposes of the recruitment exercise. You have the right to withdraw your consent for processing for that purpose at any time. To withdraw your consent, please contact our HR department in writing. Once we have received notification that you have withdrawn your consent, we will no longer process your application and, subject to our retention policy, we will dispose of your personal data securely.
DATA PROTECTION OFFICER
We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
© Total Physiotherapy Limited 2019
Adam graduated from UCLAN in 2010 with a 1st Class Honours Degree in Physiotherapy.
Following this, he worked in a variety of settings including elite sport, private practice and occupational health departments for various organisations.
In 2013, Adam moved to Total Physiotherapy, initially working at the Oldham clinic, then Blackburn, and finally the Longridge clinic. Throughout this period of transition, he progressively developed his clinical skills and expertise. He now holds the position of Regional Clinical Lead and is tasked with training, mentoring and developing our physios across several clinics.
Adam is qualified to deliver dry needling & acupuncture, and adopts a hands on approach to treatment. He is adept at tailoring treatment to suit the individual and his friendly approach helps create a reassuring environment for the patient to get better.
He has completed a Diploma in Musculoskeletal Medicine in 2018, which has further developed his knowledge base and clinical skills.
Adam is a keen runner and plays both football and cricket. This allows him to empathise with those who are unable to perform their beloved sports/exercise due to injury. He is also an avid Preston North End FC supporter (for his sins) and has a 2 year old daughter, which has helped him realise there’s more to life than football!
Adam currently works at our Longridge clinic Monday 8-4, Wednesday 8-4, Thursday 12-8 & Saturday mornings 8-12, as well as the Blackburn clinic 8-4 on a Friday.
Carys has recently graduated from the University of Salford with a degree in Sport Rehabilitation. Whilst getting her degree Carys also gained qualifications in sports massage and medical acupuncture.
Carys has represented Great Britain and Scotland for her age group in 800m at the World Youth Championships and Commonwealth Youth Games. Her passion for Sport Rehabilitation started through her own injuries during her athletic career as she wanted to build on her skills to help others facing injuries themselves.
Carys is also working alongside Nottingham Rugby to help with MSK injuries and treatment. She has worked alongside many other Great Britain athletes and sports teams around the UK.
As part of your physiotherapy experience with us, your physiotherapist will strive to give you as much detail and information about your injury or condition, they types of treatment they are using and the benefits and outcomes. They will also advise you on day today management and living with your injury.
It is our philoshopy that if we empower the patient with the right kind of information this will help the patient to recover quicker as they have a better understanding of their condition and what factors may influence on this positively or negatively.
We encourage our patient to always ask questions at every stage of their treatment and to never leave a session ‘unsure’ or ‘not knowing’ why we have done a certain treatment or advised a certain exercise.
KNOWLEDGE IS POWER!
For some injuries your physiotherapist may recommend taping or strapping a certain part of the body. This can be done for many reasons and the physio will discuss these with you on an individual basis. A few examples are listed below.
Patella Mal-tracking- tape might be applied to help keep the knee cap in the correct alignment whilst the muscles are being strengthened.
Postural conditions- The physio may apply tape to certain areas of the body to aid the muscles in learning/adapting a new posture, this may also be done post surgically.
Kinesiotape- This can be applied for a number of reasons to varies parts of the body for reducing inflammation, promotion of circulation, re-education of the neuromuscular system and preventing injury.
Joint taping/bracing- this may be done to prevent further injury or stress to a particular structure of the body. A rigid tape will be applied to limit certain joint movements whilst the body is recovering. This may be used for joint instability and ligaments sprains.
Therapeutic ultrasound has been used by physiotherapists since the 1940’s and its benefits include, increased healing rates, tissue relaxation, tissue heating, an increase in local blood flow to the injury site and increasing scar tissue breakdown.
These properties can be particularly useful in acute injuries where there may be a lot of swelling/bruising ie ankle strain or post surgery. In tendon based injuries where blood supply is limited, such as tennis elbow or Achilles tendonitis or in muscular spasm injuries where the vibration of the ultrasound will have a relaxation effect on the muscles.
Pilates aims to strengthen the body in an even way. It particularly targets the core strength and aims to improve general fitness and well being. Exercises are normally done on a foam mat. Pilates can offer something for people of all ages and abilities.
Benefits from regular Pilates include, better posture, increased muscle tone, improved balance and increased joint range of motion. The main difference between Pilates and yoga is that in Pilates the exercises are performed in a flowing movement without the static holding of poses which is associated with Yoga.
Acupuncture originates from traditional Chinese medicine but is today widely accepted by the western world as an effective tool to relieve pain and treat a range of medical conditions.
What is Acupuncture?
Traditional practitioners believe that an energy force known as Qi flows through the body; when Qi is insufficient, unbalanced or obstructed, it can lead to illness or injury. Acupuncture is about restoring the balance of Qi to bring you back to full health.
Western practitioners base their treatment on evidence that acupuncture stimulates nerves and muscle tissue, resulting in a change to the patient’s perception of pain.
The practice causes the body to produce natural, pain-relieving hormones such as endorphins, reduces muscle spasm, stimulates the immune system and generally relaxes the person.
What is involved?
The therapist will insert sterile, single use, disposable needles (typically 25 – 50 times thinner than a small syringe used by a doctor) into the skin at particular points of the body. Exactly where on the body will depend on the person’s specific symptoms.
Treatment tends to last 20 – 30 minutes but can be longer.
Are there any side effects?
Acupuncture is recommended by many health care professionals because it has few side effects. Acupuncture is most effective when undertaken as course of treatment (usually 8 – 10 sessions as per NICE guidelines)
Utilising a hands on approach for many injuries will help to facilate the patients to complete their exercises as well as helping to reduce muscular tension, alleviate muscle soreness and improve joint mobility.
Your physiotherapist may utilise soft tissue techniques such as massage, myofascial release, cross frictions, stretching, trigger point release and joint mobilisation
Sports massage can also be an effective way to return you to optimum performance levels in your chosen sport. You do not need to have suffered an injury as such to attend our clinics for a sports massage it is an effective way of maintaining your muscles for activity.
Evidence shows that for most injuries that our team will treat that exercise is one of the best forms of treatment to help the patient overcome their problems.
As part of your treatment course with us as Total Physiotherapy our team will provide you with a detailed and bespoke exercise plan that will help you to recover. This plan will have progressions and regressions built into it and will continuously be monitored and updated at each session to ensure that you are working on the most appropriate activities for your injury.
Another common complaint that the team at Total Physiotherapy regularly treat are headaches and migraines. On the initial assessment the physio will conduct an indepth assessment to rule out anything from a medical aspect that may be causing these problems, however they may request that you attend a GP appointment if they feel this is necessary for any further investigations.
Some of the most common reasons for headaches and migraines are muscular stiffness/tension around the neck and upper back, postural issues, trapped nerves and environmental factors (sitting/driving long periods)
Some of the effective treatments our team will use to overcome these problems for you are joint mobilisations, exercise therapy, soft tissue release techniques and acupuncture.
We see many patients come through our doors for pre and post surgical appointments. This may be to strengthen a certain area prior to an operation, this helps to speed up recovery post operation, or it may be to work on the reduction of swelling and increase range of motion and strength post surgery.
The team at Total Physiotherapy have extensive experience dealing with all types of surgical procedures from arthroscopy of the knee/shoulder to total knee/hip replacements and even spinal operations such as fusions and discectomies.
Each surgeon will use their own protocol for physiotherapy following an operation and our team will work closely with the Surgeon to get the quickest and most effective form of treatment underway to help get you overcome your problems.
We have certain members of our team here at Total Physiotherapy that specialise in all matters relating to Womens Health issues, this includes, antenatal advice and exercise, treatment for Symphysis Pubis Disorder (SPD), Post natal issues such as- Diastasis Rectus Abdominus (separated stomach muscles), urinary leakage, pelvic muscles weakness and other gynaecological conditions.
We understand this is a very sensitive and potentially embarrasing topic/area for a lot of females but our team strive to handle this with the upmost of dignity and respect whilst helping you to achieve great results and improving your quality of life. They will have seen your condition many times in the past and will instantly put you at ease with their level of experience in this field. A large focus of the rehabilitation for this type of condition is linked to exercise therapy, getting the correct exercises and plan in place for you as a patient will be our physio’s primary focus and making sure that you are comfortable and understand the bespoke program they are creating for you is paramount to its success.
Our Physio team at Total Physiotherapy is vastly experienced in treating a wide variety of conditions that arise from any form of sporting activity be it a contact or non contact environment, encompassing amateur to professional level athletes. This ranges from muscle strains, ligament strains, tendon problems, muscular imbalances, fracture/dislocations and overuse issues. The individual treatment for each injury is very different and your physiotherapist will give you a thorough diagnosis and a detailed and bespoke rehabilitation and training plan built round your needs and level of activity. This is likely to include, Joint mobilisation, soft tissue release techniques, exercise therapy and education/advice of the injury.
As the body ages it is understandable that we will start to get deterioration of certain structures. This can be for multiple reasons including overuse, genetics, pathological reasons, environmental factors (work/positions) or general wear and tear.
This includes such things as, degenerative disk disease, osteoarthritis, meniscal/cartilage problems, muscular weakness.
After a comprehensive assessment your physiotherapist will be able to narrow down the reasoning behind your degenerative condition and start working with you to reduce its affect on day to day life. The management approach adopted by the Total Physiotherapy team will vary vastly depending on the reason and type of condition you present with. We also have the ability to refer onwards for additional imaging requests (x-Ray/MRI) if it is deemed appropriate.
Grace has been working as a Physiotherapist since graduating from the University of Nottingham in 2011. Always having a passion for musculoskeletal conditions, she initially gained experience working with British Swimming at the Loughborough Intensive Training Centre, working alongside elite athletes and the Loughborough University Swimming Team, prior to gaining employment at Loughborough General Hospital.
Following a change in sport, Grace started working with the local RFL Regional Rugby League Academy, Midlands Hurricanes. Providing services for both U16 & U19 clinics and match days, she was then picked to provide therapy services for a combined regional team versus Australia School Boys in Nov 2014.
Whilst continuing to develop her immediate medical management skills in Rugby League, Grace has since developed in her NHS career and is now working in a specialised musculoskeletal rotational role in Nottingham. This has helped further her interests in complex Orthopaedic cases and rehabilitation, including ligament reconstruction and shoulder biomechanics.
Grace has worked in private practice since graduating which she thoroughly enjoys! She is fully trained in Acupuncture and Trigger Point needling, and has a keen interest in many sports, recently working alongside Athletics providing education in Injury Prevention and management and injury prevention screening.
Grace is available for appointments on Monday 4.30 – 8.00 , Thursday 4.30 – 8.00 and every 4th Saturday.
Neck and Back pain is the most common injury seen in our clinics at Total Physiotherapy and our team deliver expert care in a range of treatments to help you overcome this.
How can Physiotherapy help my neck and back pain?
Physiotherapy is extremely beneficial for neck and low back pain with a large amount of research available which supports its effectiveness as a treatment method. There are a number of different treatment methods which can be used for low back pain which will depend on its presentation and severity. At Total Physiotherapy the physiotherapist will complete a thorough assessment, ruling out any sinister cases through asking specific questions. Once the physiotherapist has completed a thorough assessment, they will then be able to provide hands on treatment which again, will depend on the severity of the patient’s symptoms.
Treatment methods include soft tissue massage, acupuncture, exercise prescription, joint mobilisations, joint manipulations, stretching and trigger point release therapy. The physiotherapist’s at Total Physiotherapy use an evidence based approach and the above treatment methods have recommended in the NICE Guidelines for low back and neck pain.
Acupuncture originates from traditional Chinese medicine but is today widely accepted by the western world as an effective tool to relieve pain and treat a range of medical conditions.
What is Acupuncture?
Traditional practitioners believe that an energy force known as Qi flows through the body; when Qi is insufficient, unbalanced or obstructed, it can lead to illness or injury. Acupuncture is about restoring the balance of Qi to bring you back to full health.
Western practitioners base their treatment on evidence that acupuncture stimulates nerves and muscle tissue, resulting in a change to the patient’s perception of pain.
The practice causes the body to produce natural, pain-relieving hormones such as endorphins, reduces muscle spasm, stimulates the immune system and generally relaxes the person.
What is involved?
The therapist will insert sterile, single use, disposable needles (typically 25 – 50 times thinner than a small syringe used by a doctor) into the skin at particular points of the body. Exactly where on the body will depend on the person’s specific symptoms. Treatment tends to last 20 – 30 minutes but can be longer.
Are there any side effects?
Acupuncture is recommended by many health care professionals because it has few side effects. Acupuncture is most effective when undertaken as course of treatment (usually 8 – 10 sessions as per NICE guidelines)
Is it right for me?
There is conclusive, scientific evidence to show that acupuncture can offer relief to people of all ages, suffering from a wide range of conditions including:
Does acupuncture actually work?
Many of our patients have experienced great benefits from acupuncture treatment and we believe strongly in its use as a complementary therapy. Do not hesitate to contact us to discuss whether it could be the right option for you.
Musculoskeletal Physiotherapy incorporates an in-depth assessment and diagnosis, followed by a wide range of techniques and treatments designed to reduce or eliminate pain in the muscles, bones, joints or soft tissue areas of the body, whether caused by injury or degeneration.
A multi-dimensional physio treatment plan is created to ensure the body is not only rehabilitated in the safest possible way, but also to prevent re-occurrence through stretching, stabilising and strengthening the affected area.
Physiotherapy treatment plans can include the following techniques:
Our 25 years of experience providing physiotherapy services in Manchester and beyond means we have seen pretty much every type of injury to every part of the body.
Musculoskeletal Physiotherapy can be used to treat:
Louise has been working as a physiotherapist since graduating from the university of Brighton in 2011 .
With a passion for musculoskeletal Physiotherapy, she initially started working within a private practice, treating a variety of MSK conditions and building her skills within Matwork Pilates, dry needling, taping and manual therapy.
After working in the UK for a few years, Louise decided to broaden her horizons and relocated to Singapore. Here she worked within a government hospital, treating neurological and rehab patients before returning to her passion of treating MSK conditions.
During her time in Singapore Louise was able to enjoy another passion of traveling and experiencing different cultures within South East Asia.
Naomi graduated from the University of Nottingham in 2014 with first class degree honours in physiotherapy.
Since then Naomi has been completing her junior rotations within the NHS at Nottingham University Hospitals Trust, where she is developing her skills and practice within all areas of the wide scope of physiotherapy.
The musculoskeletal setting is where her interests lie, assessing and treating various injuries and conditions with an individualised, patient centred approach. Naomi aims to offer a combination of hands on treatment as well as providing home exercises to ensure carry over from any therapy, in conjunction with education and advice into their problem and it’s causes to increase insight and aid with self management of their condition, for more effective long term results.
Having attended a number of courses post graduation, Naomi is keen to keep up to date with current practice and widen her personal scope as a practitioner.
Naomi is available Tuesday and Thursday evenings 5pm-8pm.
Professional Memberships
Chartered Society of Physiotherapy (MCSP) 69293
Health and Care Professions Council (HCPC) PH64934
Alistair graduated from Huddersfield University with a First Class Honours Degree in 2003.
He worked for 7 years within the NHS, primarily in Musculoskeletal clinics whilst gaining specialist knowledge in Emergency Care (A&E), Hand Therapy and Rheumatology. He moved in to Private Practice in 2009; joined the team in Nottingham in 2015 and has been a popular external lecturer on the MSC course in Sports Medicine at the University of Nottingham over a number of years.
Alistair has numerous post graduate qualifications; notably he is a member of the McKenzie Spinal Institute and has completed courses in Mechanical Diagnosis and Therapy including advanced spinal problem solving in the neck, mid and low back. He has also completed in-depth courses on assessment and rehabilitation of the shoulder and knee.
He is a qualified Kinetic Link Trainer which helps to develop core control and strength via simple functional based resistance training techniques. He holds a Level two award from the British Safety Council in Display Screen Equiptment (DSE) assessment; is a qualified Pilates instructor and has certification in Western Acupuncture (Dry needling).
Alistair is a keen runner and is as passionate about fitness as he is about his physiotherapy; he has completed two 50 mile ultra -marathons in the Lake District hills and thus, has a good understanding of pain!
You will find Alistair friendly and approachable and whilst he is a very ‘hands on’ therapist, he will tailor his sessions to reflect your individual requirements and tolerance levels.
Chartered Society of Physiotherapy (MCSP) 69293
Health and Care Professions Council (HCPC) PH64934
Career History
Alistair graduated with a first class honours degree in 2003. He commenced his Physiotherapy career within the NHS and moved into private practice in 2008.
He is comfortable treating any musculoskeletal problem/sports injury.
Alistair is passionate about helping patients to understand the causes of their particular musculoskeletal issues and problems and will work hard to ensure you ‘get back to normal’.
Alistair is a keen runner and cyclist. He has number of Post Graduate qualifications, including Spinal Mechanical Diagnosis, Pilates and is a qualified Kinetic Link (functional movement) trainer.
You will find Alistair friendly and approachable and whilst he is a very ‘hands on’ therapist, he will tailor his sessions to suit your individual requirements.
Alistair is available Monday 8:00am-4:00pm and Friday 10:00-6:00pm.